Cancellation Policy:
To ensure the highest quality experience, our tours are offered by
reservation only. When you reserve a tour, we schedule our highly trained
guides and support staff to make your Segway adventure as amazing as
possible. For this reason we require 48 hours (groups of 11 or smaller) and
10 days (groups of 12 or more) notice for cancellations and rescheduling of
tours. If you fail to meet your appointment, we still incur the same
expenses and may have turned others away. Therefore, those guests who fail
to show for a reservation or cancel without proper notice will be charged
the full tour price for the reserved spaces.
Weather
Policy
We will run tours in light rain; the Segway is just as waterproof as any
other vehicle. We will not run tours in hazardous storms with thunder and
lightening. Minnesota weather is as unpredictable as any other place, so
rest assure, you will not be charged if Mother Nature tells us the tour
cannot depart at the scheduled time. Please call first if you have concerns
about the weather. We will call only if we are certain your tour will not
run. Frequently, thunder storms blow over quickly and we are able to depart
a few minutes after the scheduled time.
